Refund Policy
+ All deposits/payments are non-refundable. In the event of major unforeseen occurrences, for example, personal crisis, illness, family emergency, death, etc. refunds will be considered on a case-by-case basis and at my sole discretion. Should you request a refund after I have already started on your project (or a project is canceled or postponed) all monies paid are retained by Rokkstarr LLC and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Any refunds issued at my sole discretion will be issued within 30 days of the decided date of project termination. In the event of project termination, ownership of all artwork, layouts and development remains the property of Rokkstarr LLC and will not be transferred to the client.
30 Day Refund Policy
+ Rokkstarr LLC will issue a complete refund of any amount tendered if held accountable for delay of completed project after 30 days of initial payment and I am completely unreachable. Such delays could be a result of, for example, personal crisis, illness, family emergency, death, etc. Client will be notified immediately of such delay beforehand if possible. This 30 Day Refund policy only applies if I am indeed held accountable and/or I decide that I am unable to work with a client due to personal, ethical or other reasons. If client is causing delay of project and/or has displayed unprofessional and unethical conduct (including harassment, profanity, discrimination, threats of any kind, slander and any other unethical behavior) and I cannot continue working with them, this policy will not apply, and no refund will be issued. (Please refer to REFUND POLICY directly above)
